CAREERS

  • Conversion Specialist (ETL)
    Carrollton, TX

    Description

    HotelKey, Inc. is seeking a Conversion Specialist (ETL Account Team) to join our growing services team supporting implementation of our Frontdesk product and a suite of ancillary applications, which are part of our new cloud based Property Management System. HotelKey conversion team will help the Implementation and Deployment Team to configure clients’ properties on the new PMS using HotelKey ETL.

    Conversion Specialists will work in conjunction with project managers in getting properties live on the New HotelKey PMS. The Team will work with the core implementation team and perform conversion from the legacy system and resolve backend issues using SQL.

    Job Responsibilities

    • - Analyze business requirements and functional specifications

    • - Build complex SQL Queries for extracting data

    • - Performing Data Mining on the extracted data, to identify trends which would help in converting the data efficiently

    • - Execute, tune and maintain ETL jobs

    • - Debug production issues

    • - Data verification and validation

    • - Create data mapping documents after understanding client requirements

    • - Bug Fixes and Tier 3 Support for HotelKey ETL Product

    Qualifications

    • - Experience in Enterprise ETL Applications

    • - SQL server database and query language knowledge required

    • - Understanding of JSON, API and Programming is a plus

    • - Knowledge of SQL Integration Services (SSIS) is a plus.

    • - Experience in Hospitality Industry property management is a plus

    • - Good Analytical and presentation skills

    • - Verbal and written communication skills required

    • - Ability to work on multiple projects simultaneously, set priorities, and meet deadlines as required

  • Implementation Specialist
    Carrollton, TX

    Description

    HotelKey, Inc. is seeking a Implementation Specialist to join our growing services team supporting implementation of our Frontdesk product and a suite of ancillary applications, which are part of our new cloud based Property Management System. HotelKey Implementers will help clients configure our products to support their business needs.

    Implementers work in conjunction with project managers in getting a Property live on the New HotelKey PMS. You will work with clients to gather requirements and work on implementing the properties on the new PMS with help of HotelKey ETL product.

    Job Responsibilities

    • - Implement and Deploy new properties on HotelKey Product Suite.

    • - Work with client IT teams to implement HotelKey PMS.

    • - Use HotelKey ETL tool to convert data from legacy applications.

    • - Understand client requirements and offer applicable solutions

    • - Automated and manual verifications of data load

    • - Implement HotelKey PMS and train end users on the implemented software before handing it off to the training team

    • - Implement client based customizations in HotelKey Admin for Property Implementations.

    • - Provide technical support throughout the duration of the implementation

    • - Assist and train clients in installing the new software and how to use it

    • - Create handbooks and online help section to accompany software

    Qualifications

    • - Experience in implementation of IT solutions

    • - Ability to work on multiple projects simultaneously, set priorities, and meet deadlines required

    • - Experience in Hospitality property management is a plus

    • - Ability to quickly grasp new concepts, both technical and business related and utilize them as needed

    • - Good Analytical and presentation skills

    • - Verbal and written communication skills required

  • Tier II Support
    Carrollton, TX

    Description

    HotelKey, Inc. is seeking a Tier II Support Engineer to join our growing services team supporting operations of HotelKey Frontdesk PMS and a suite of ancillary applications, which are part of our new cloud based Property Management System. HotelKey Tier II Support Engineer will help in Monitoring and Maintaining the health of the HotelKey Production, QA, Staging and Development environments and ensure 100% availability. Tier II Support will troubleshoot issues raised by Tier I related to operations and also work on tickets raised by them for specific needs.

    Tier II support will also work on quality improvement projects for achieving continual improvements in service levels.

    Job Responsibilities

    • - Monitor and maintain health of all the environments of HotelKey PMS

    • - Monitor alerts, accordingly acting on resolving them

    • - Determine the issues as P1/P2/Proactive and engage Tier III teams to resolve the issue

    • - Supporting code changes and release Management

    • - Monitoring Batch process and Load Monitoring

    • - Raising change requests and getting approvals from related client business and IT teams

    • - Resolve all tickets raised by Tier I Support

    • - Ensure 100% Availability of service

    • - Outage Handling and Troubleshooting Critical Network Related issues

    • - Troubleshoot functional issues of Tier I on the HotelKey PMS

    • - Meet all SLA requirements and help maintain Key Performance Matrix

    • - Compile, review and monitor daily / weekly performance of the Project

    • - Ensure that project deliverables are met and project time is maintained

    • - Identify improvement areas and implement measures to maximize customer satisfaction levels.

    • - Assess customer feedback, and evaluate areas of improvements based on critical feedback

    • - Participate in internal and external (Client retained external audit agency) audits and reviews for the project.

    • - Work with client IT teams and support knowledge sharing across teams

    Qualifications

    • - Experience in Tier II Support activities

    • - SQL server database and query language knowledge required

    • - AWS Cloud and Network related knowledge required

    • - Excellent people management skills and communication skills required

    • - Good Analytical and presentation skills

    • - Knowledge of Microsoft Word and Excel

    • - Experience in Hospitality Industry property management is a plus

  • Tier I Support
    Carrollton, TX

    Description

    HotelKey, Inc. is seeking Tier 1 Support to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Tier 1 Support will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs.

    Tier I support will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique opportunity to support and maintain HotelKey Product suite which is brand new in Hospitality Industry.

    Job Responsibilities

    • - Resolve all tickets raised by clients

    • - Troubleshoot functional issues of clients on the HotelKey PMS

    • - Train end users on how to use the product

    • - Monitoring error logs for interfaces to HotelKey PMS

    • - Meet all SLA requirements and help maintain Key Performance Matrix

    • - Compile, review and monitor daily / weekly performance of the Project

    • - Identify improvement areas and implement measures to maximize customer satisfaction levels.

    • - Assess customer feedback, and evaluate areas of improvements based on critical feedback

    • - Participate in internal and external (Client retained external audit agency) audits and reviews for the project.

    • - Work with client IT teams and support knowledge across the team

    Qualifications

    • - Experience in Tier I Support activities

    • - Excellent people management skills and communication skills required

    • - Good Analytical and presentation skills

    • - Knowledge of Microsoft Word and Excel

    • - Experience in Hospitality Industry property management is a plus

  • Training Coordinator
    Carrollton, TX

    Description

    HotelKey, Inc. is seeking a Training Coordinators to join our growing services team supporting operations of HotelKey Frontdesk PMS and a suite of ancillary applications, which are part of our new cloud based Property Management System. HotelKey Training Coordinators will help in Training and Development of the Hotel Property owners and Support staff on how to use the HotelKey Products. Training Coordinators will help train end users on various functions of the HotelKey product suite.

    Job Responsibilities

    • - Assist and train end users on how to use the product

    • - Work with client IT teams and support knowledge transfer across teams

    • - Map out training plans, design and develop training programs

    • - Conduct Clients’ needs assessment and identify skills or knowledge gaps that need to be addressed

    • - Use accepted education principles and track new training methods and techniques

    • - Design and prepare educational aids and materials

    • - Partner with internal stakeholders and liaise with subject matter experts regarding instructional design

    • - Maintain updated curriculum database and training records

    • - Provide train-the-trainer sessions for internal subject matter experts

    • - Manage and maintain in-house training facilities and equipment

    Qualifications

    • - Proven work experience in coordinating multiple training events in a corporate setting

    • - Extensive knowledge of instructional design theory and implementation

    • - Adequate knowledge of learning management systems and web delivery tools

    • - Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

    • - Familiarity with traditional and modern training methods and techniques

    • - MS Office proficiency

    • - Advanced organizational skills with the ability to handle multiple assignments

    • - Strong communication and people management skills